Shipping policy

ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS

All of our orders are guaranteed to be processed within 1-2 business days and require an average of approximately 5-12 days for shipping with our "Free Shipping" option. Please note that these dates are estimates and may change based on unforeseen or uncontrollable worldwide events.

Taxes & Tariffs

Please note that all duties and taxes are included in the cost of shipping. If you receive any calls, texts, or emails from customs, please email us with your order number so we can resolve the matter with our shipping team.

Lost/Damaged Packages

We are not responsible for any lost, held, or damaged packages as soon as they leave our fulfillment centre. We are also not responsible for any delivery errors that may occur via the carrier. By purchasing from our website, the customer agrees and understands that any lost or damaged packages that leave any PetJoy fulfillment centre become the responsibility of the customer and the respective third-party carrier. However, our Customer Support Team will do their absolute best to resolve any issues that may arise.

Shipping Service

Shipping is a service provided by a third-party carrier and is unaffiliated with PetJoy. Any shipping issues must be handled by the respective third-party carrier, not PetJoy. PetJoy is responsible for all purchases up until the point they reach the hands of any of our third-party shipping partners. Once a package leaves our hands, all shipping-related issues are out of our control.

Incorrect Mailing Address

Please double-check that you're sending the package to the correct mailing address or contact our support team as soon as possible if you notice an error. Although we provide free worldwide shipping, we are not responsible for packages sent to the wrong mailing address due to customer input error during checkout.

Shipping Terms of Service

By ordering from PetJoy, the customer agrees that they have read and understood our shipping terms and conditions and assumes all responsibility for their order as soon as their purchase leaves any of our PetJoy fulfillment centres.

If you have any other questions or concerns, feel free to contact our support team!